Privacy Policy

Last updated: 26 August 2026

1. Information we collect

MW Tools ("we", "us", "our") operates the website mwtools.in (the "Site") to showcase our industrial tooling range and let plants, procurement teams and individuals get in touch with enquiries. We collect information in the following ways:

• Information you provide directly — when you submit an enquiry form (on the homepage, About page or Contact page), call us, email us, or otherwise contact us. This typically includes your name, company name, phone number, email address, the tool category you're interested in, and any requirement details you type into the message field.
• Information collected automatically — like most websites, our server and any analytics tools we use may automatically log standard technical details such as your browser type, device type, approximate location (city/country level, derived from IP address), pages visited, and time spent on the Site.

We do not require you to create an account to browse the Site or to send us an enquiry, and we do not knowingly collect payment or financial information through the Site — MW Tools does not process online payments.

2. How we use your information

We use the information you share with us to:

• Respond to your enquiry — availability, pricing, specifications, and lead times for the tools you've asked about.
• Prepare quotations and, where you choose to proceed, process your order.
• Communicate with you about your enquiry or an ongoing order, including by phone, email, or WhatsApp where you've shared a number.
• Understand how visitors use the Site, so we can improve its content and navigation.
• Meet legal, accounting, or regulatory obligations where applicable.

We do not use the details you submit through an enquiry form for unrelated marketing without your consent, and we do not sell your personal information to third parties.

3. Enquiry forms & Web3Forms

The enquiry forms on this Site (in the header pop-up and on the Contact page) are processed using Web3Forms, a third-party form-submission service. When you submit an enquiry, the details you enter (name, company, phone, email, tool category and message) are transmitted securely to Web3Forms, which then forwards them to our sales inbox at [email protected]. Web3Forms does not use your data for its own marketing and processes it solely to deliver your message to us. You can read more about their practices at their own privacy policy on web3forms.com.

4. Cookies & website analytics

We may use cookies or similar small text files, and third-party analytics tools such as Google Analytics, to understand aggregate visitor behaviour on the Site (for example, which pages are most viewed, or which device types visitors use). These tools may set their own cookies in your browser. You can control or disable cookies through your browser settings at any time; doing so may affect some non-essential features of the Site but will not prevent you from browsing our product information or contacting us.

5. How we share information

We share information only where necessary to operate our business and the Site:

• With Web3Forms, solely to deliver enquiry-form submissions to us (see Section 3).
• With logistics, courier, or payment partners, but only for orders you have actively placed with us, and only to the extent needed to fulfil that order.
• With professional advisors (such as our accountants or lawyers), or government/regulatory authorities, where required by law.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Data retention

We retain enquiry and order-related information for as long as reasonably necessary to respond to your enquiry, fulfil an order, maintain business records, and meet applicable legal, tax, or accounting obligations. If you'd like us to delete information we hold about you, see Section 7 below.

7. Your rights & choices

You may ask us to:

• Confirm what personal information we hold about you.
• Correct inaccurate or outdated information.
• Delete information you've previously shared with us, where we're not required to retain it for legal or accounting reasons.
• Stop contacting you for anything beyond an enquiry you've actively raised.

To exercise any of these, email us at [email protected] or call +91-9087805167. We'll respond within a reasonable time.

8. Data security

We take reasonable technical and organisational measures to protect the information you share with us from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-party links

The Site may occasionally link to third-party websites (for example, a manufacturer's brand page, or a maps link to our office). We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their own privacy policies.

10. Children's privacy

This Site is intended for business and industrial procurement audiences and is not directed at children. We do not knowingly collect personal information from anyone under the age of 18.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, reach out to us:

MW Tools
A/S-2, Indrapuri, Opp. to BHEL Jubilee Gate, Bhopal, Madhya Pradesh – 462021, India
Phone: +91-9087805167 / 0755-4911579
Email: [email protected]